Frequently Asked Questions

Everything you need to know about shopping with Stona.

What shipping methods are available?

We offer standard, express, and overnight shipping options. Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days.

What is your return policy?

You can return any unused item in its original packaging within 30 days of purchase for a full refund or exchange. Please note that certain clearance items may be final sale.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, Stona ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How do I ensure I am choosing the right size?

Each product page includes a detailed size guide. We recommend measuring a similar item you already own and comparing it to our chart for the most accurate fit.